What to Expect
Roofing goes wrong when nobody tells the homeowner what happens next. Here is the entire sequence, start to finish.
From first call to final cleanup
The call
Tell us what is happening and where the property is. If water is actively coming in, say so — that moves you up the list.
Free inspection
We get on the roof, photograph what we find, and check the attic where there is safe access.
Written assessment
The cause, the recommended fix and the cost, in writing. Plus whether there is an insurance claim worth making.
The decision
Yours, without pressure from us. The assessment is yours to keep whether you use us or not.
If insurance is involved
You file the claim
You open it with your insurer. We give you the documentation and the storm date to file against.
The adjuster visits
We meet them at the property and walk the roof with them, presenting what we documented.
Scope agreed
Your insurer approves a scope of work. We review it and flag anything legitimate that has been left out.
Work scheduled
Usually within days of approval. Materials are ordered ahead of the crew.
What the work day actually looks like
Materials are delivered before the crew arrives, so the day is not spent waiting on a supplier. The crew starts in the morning. Vehicles are moved off the driveway, and anything fragile close to the house is worth moving before we get there — tear-off is a noisy, dusty business and debris does come off the roof.
Once the old roof is off, we inspect the decking. Soft or rotten sections are replaced before anything new goes on. This is the one part of the job that cannot be fully priced in advance, because it is hidden until the shingles come off, so we agree the rate for it with you beforehand.
Then the new system goes on in sequence: underlayment, ice and water shield at the vulnerable transitions, drip edge, valley protection, shingles, and new pipe boots and flashing. Around 95% of the time this is all finished the same day.
Before the crew leaves, the property gets magnet raked — lawn, driveway, flower beds — and all debris is hauled away. Roofing nails are small and they stay where they land for years, so this part is not optional.
What happens once we are gone
You get your workmanship warranty documentation along with the manufacturer's material warranty. Keep both — they matter if you sell the house, and the workmanship warranty lasts as long as you own it.
If something is not right, call us. That is what the warranty is for, and coming back to fix our own work is considerably cheaper than the reputation damage of not doing so.
And if you were happy with it, a Google review genuinely helps. Word of mouth is how this company has grown since 2010, and reviews are simply word of mouth that other people can find.
How to get the property ready
None of this is onerous, and doing it the night before makes the day itself considerably smoother.
Move vehicles off the driveway and away from the house. Take down anything hanging on interior walls in the rooms directly beneath the roof — tear-off vibration genuinely does shake pictures loose. Cover anything stored in the attic, because decades of accumulated dust comes down through the decking once the shingles are off.
Outside, move patio furniture, grills and potted plants clear of the perimeter, and tell us about anything delicate you would rather the crew worked around. If you have pets, plan for them to be somewhere else — the noise is significant and there will be people moving around the property all day.
If you have a security camera or doorbell mounted near the roofline, it is worth knowing it may be triggered continuously or temporarily obstructed.
Common questions
Do I need to move my cars?
Yes, off the driveway and away from the house. Debris comes off a roof during tear-off and a dumpster or trailer usually needs the space.
Will the noise be bad?
Honestly, yes. Tear-off is loud and it carries through the house. If you work from home or have a young child napping, plan around the day.
What about my landscaping?
We take reasonable care and we clean thoroughly afterwards. Tell us about anything particularly delicate before we start so the crew knows to work around it.
What if it rains?
We watch the forecast and will not tear off a roof into a storm. If weather turns mid-job the roof is dried in before the crew leaves — it is never left open overnight.
Get a free roof inspection
Storm damage isn’t always visible from the ground. We’ll document what we find, walk you through the report, and tell you honestly whether you need a repair, a replacement, or nothing at all.